Privacy Policy

1. Who we are

Octavely (“Octavely,” “we,” “us”) provides a team of AI agents for small and mid-size businesses. A chief of staff agent coordinates agents that help with follow-up, front desk, marketing and website work. The business owner approves the work before anything is sent. This policy covers octavely.com and the Octavely service.

2. Information we collect

Information you give us. When you request a free assessment, we collect your website address and email. When you book a call or work with us, we collect your name, business details and anything you choose to share with us.

Information collected automatically. When you submit a form, we record the time, the page you came from and your browser type. Our hosting provider keeps standard server logs, including IP addresses, for security and reliability. We do not use advertising cookies or third-party advertising trackers.

Information from accounts you connect. If you use the Octavely service, you may connect accounts such as email, calendar, documents or business software. We access only the data needed for the features you turn on. Section 4 explains how we handle Google user data.

Public information. Our assessments use publicly available information about businesses, such as websites, online reviews and business listings.

3. How we use information

• To prepare and send the assessment you requested, and to reply to you.
• To provide the Octavely service: drafting messages, organizing tasks, scheduling and the other features you ask for.
• To keep the site and service secure, prevent abuse and fix problems.
• To comply with the law.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Google user data

If you connect a Google account to Octavely, you choose which permissions to grant on Google’s consent screen. Depending on the features you use, this can include:

• Gmail: reading messages to find work that needs a reply, creating drafts, and sending messages only after you approve them.
• Google Calendar: reading your availability and events, and creating or updating events you approve.

How we use it. We use Google user data only to provide and improve the user-facing features you asked for, such as your daily brief, reply drafts written in your voice and scheduling.

What we don’t do. We do not sell Google user data. We do not use it for advertising. We do not use it to develop, improve or train generalized AI or machine learning models. People at Octavely do not read your Google user data unless you ask us to (for example, for support), it is needed for security or to comply with the law, or the data has been aggregated and anonymized for internal operations.

Sharing. We share Google user data only with service providers that help us run the features you use, such as hosting and AI model providers processing data on our behalf, under terms that do not allow them to use it for their own purposes. We may also share it when the law requires it or with your consent.

Storage and deletion. Google user data is encrypted in transit and at rest. We keep it only as long as needed to provide the service. If you disconnect your Google account or ask us to delete your data, we delete it within 30 days, unless the law requires us to keep it. You can remove Octavely’s access at any time at myaccount.google.com/permissions.

Octavely’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. AI processing

Octavely uses AI models from third-party providers to analyze information and draft work. These providers process data on our behalf to deliver the service. We choose providers whose terms do not allow them to train their models on the data we send.

6. How we share information

• Service providers that host our site, store data, process AI requests or provide email and calendar tools, only as needed to run Octavely.
• Legal reasons, when required by law or to protect the rights and safety of our users, the public or Octavely.
• Business changes, such as a merger or sale, in which case this policy continues to apply to your information.

7. How long we keep information

We keep assessment requests and business communications for as long as needed to respond and follow up, and no longer than 24 months unless you become a customer. Customer data is kept for as long as you use the service and deleted within 30 days after you ask us to or close your account, unless the law requires otherwise.

8. Security

We use reasonable safeguards, including encryption and access controls, to protect your information. No system is perfectly secure, so we can’t guarantee absolute security.

9. Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing dianejiang22@gmail.com. If you live in California or another place with privacy laws that give you additional rights, we will honor those rights. We do not sell or share personal information for cross-context behavioral advertising, and we will not treat you differently for using your rights.

10. Children

Octavely is a service for businesses and is not directed to children under 16. We do not knowingly collect information from children.

11. Changes to this policy

If we change this policy, we will update the effective date above. If the changes are significant, we will tell customers before they take effect.

12. Contact

Questions about privacy: dianejiang22@gmail.com.